Refund policy

Returns and Exchanges

All We’ve Got This products are made to order. This helps us reduce waste and maximise the impact of every purchase. This means we cannot accept change-of-mind returns or exchanges. Please check sizing guides and product details carefully before ordering.

Faulty or Damaged Items

If your item arrives damaged, defective, or different from what you ordered:

  • Please contact us within 14 days of delivery

  • Include your order number, a description of the issue, and clear photos

  • We’ll organise a replacement or refund where applicable

Email: info@thankful.org